Delete your data

You can delete everything the app keeps about you at any time. You do not need an account to do it.

In the app

Open the app and go to the Me tab.
Scroll down and tap Delete my data.
Tap Delete everything to confirm.

This works the same on iPhone, Android and the web app. It happens straight away and cannot be undone. If you were signed in, you are signed out and your account is removed. If you were not, the app starts a fresh guest profile.

What is removed

Your profile and, if you signed in, your account and email address.
Your pets and everything you entered about them.
Your scan history, favourites and watched foods.
Label photos you sent and their status, and the errors you flagged.
Push tokens and the recall and verification alerts we created for you.

Product facts read from a label (name, ingredients, guaranteed analysis) are product data, not personal data, and stay in the product database with no link to you. Label photos themselves are already deleted within 24 hours of being read. The privacy policy has the full list of what we store.

Subscriptions

Deleting your data does not cancel a subscription bought through the App Store or Google Play. Cancel it first in your Apple or Google subscription settings, or in Me under “Manage subscription”. A subscription bought on the web through Stripe is stopped when you delete your data, and Premium stays on until the end of the period you paid for.

Without the app

If you no longer have the app or cannot open it, email our support address with the subject “Delete my data”. Include:

the email address you signed in with, if you ever signed in, and send the request from that address;
if you never signed in, the phone model and roughly when you last used the app, so we can find your guest profile.

A person reads every request. We confirm by email and delete the data within 30 days, usually much sooner. We may ask one question to make sure the request comes from you. If we cannot match a guest profile to you, we tell you so.

Contact

Next Frame Media LLC
55172 Forestview Ct, South Lyon, MI 48178
Email: see the support page